AODA Statement and Multi-Year Accessibility Plan (MYAP)

Customer Service Standard:

Guild Electric Ltd. will provide services in a manner that respects the dignity and independence of people with disabilities;

Guild Electric Ltd. will provide integrated services to people with disabilities wherever possible and we will provide alternative measures to provide services to people with disabilities where integration is not possible.

Action Taken:

• Develop, review and revise as necessary a plan to provide Accessibility Standards for Customer Service.
• Ensure all persons who deal with the public or other third parties and all those involved in developing policies in this regard are trained to communicate and provide the best customer service to all clients, including persons with disabilities.
• Ensure that if a person with a disability is accompanied by a support person, the support person is accommodated and that there will be no additional fees or charges as a result.
• Ensure that persons with disabilities who require the use of a service animal are permitted to access all areas of our premises open to the public or third party, with the service animal.
• Provide notice to clients or third parties in the event of a temporary service disruption as soon as possible.
• Welcome and appreciate feedback from persons with disabilities through multiple communication channels.

The Company’s policy on Customer Service Standard is reviewed every Five years.

Employment Standard:

Workplace Emergency Response Information:

Where Guild Electric Ltd. is aware that an employee has a disability and that there is a need of accommodation, individualized workplace emergency response information will be provided to the employee as soon as practicable if such information is necessary given the nature of the disability.

Action Taken:

• Where required, the Company will provide assistance to specific disabled individuals, with the disabled individual’s prior consent, to help them evacuate the workplace in the case of an emergency or disaster.
• These individualized emergency plans have been communicated to the individuals’ respective managers and safety personnel on an as needed basis.
• On an ongoing and regular basis, the Company will review and assess general workplace emergency response procedures and individualized emergency plans to ensure accessibility issues are addressed.

Guild Electric Ltd. will create an Emergency Response Information and Emergency Individualized plan as required. We will continue to review this information to ensure that it continues to be applicable, as employees join and leave the Company and as we become aware of individuals with disabilities.

Accessibility in Employment:

Guild Electric Ltd. is committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle inclusive of the interview process and on through a successful candidate’s employment and their continued development in the company.

Action Taken & Planned:

• Notify our employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes. During our recruitment process, we will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.
• In circumstances where a selected applicant requests an accommodation, we will consult with the applicant and provide or arrange for the provision of a suitable accommodation, in a manner that takes into account the applicant’s accessibility needs due to disability.
• When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities.
• We will inform our employees of our policies used to support our employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.
• In circumstances where an employee with a disability(s) requests accommodation, we will consult with the employee to provide or arrange for the provision of accessible formats and communication supports for information that is needed in order to perform the employee’s job and information that is generally available to employees in the workplace.
• We will develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities.
• In circumstances where employees are absent from work due to a disability and require disability-related accommodations in order to return to work, we will develop and have in place a return-to-work process for these employees and we will document the process.
• In circumstances where we use performance management plans in respect of our employees, we will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans.
• In circumstances where we provide career development and advancement to our employees, we will take into account the accessibility needs of our employees with disabilities as well as any individual accommodation plans.
• In circumstances where we redeploy employees, we will take into account the accessibility needs of our employees with disabilities, as well as individual accommodation plans.

The Company’s policy on Accommodation and Early & Safe Return to Work Policy is reviewed at least once every Five years.

Information and Communications Standard:

Guild Electric Ltd. is committed to making our information and communications accessible to persons with disabilities. Guild Electric Ltd. will make changes to the website and web content which take into consideration the four principles of accessibility: perceivable; operable; understandable and robust. We will ensure that the content is directly accessible to as many people as possible, and capable of being re-presented in different formats to match different peoples’ sensory, physical and cognitive abilities.

Feedback, Accessible Formats and Communication Supports:

Guild Electric Ltd. welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Feedback may be provided in the following ways:

• E mail
• Direct Conversations
• Surveys

All feedback, including complaints, will be handled in the following manner:

• Feedback will be directed to the General Manager/Office Manager
• Customers can expect a response back in 7 business days

Accessible Websites and Web Content

Guild Electric Ltd. shall make their web content conform with the World Wide Web Consortium Web Content Accessibility Guideline (WCAG) 2.0 at Level AA.

Action Taken & Planned:

• Ensure development of next generation website and any digital platform meet AODA Information and Communications Standards.
• Web Content Accessibility Guidelines (WCAG) 2.0 covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these. Following these guidelines will also often make your Web content more usable to users in general.

Training

In addition to the training provided to Guild Electric Ltd. employees under Accessibility Standards for Customer Service, we will ensure that all employees, volunteers who provide services on the Company’s behalf, and person’s participating in the development and approval of the Company’s policies, are provided with appropriate training on the requirements of the IAS and on the Ontario Human Rights Code as it pertains to persons with disabilities, and are provided with such training as soon as possible.

Training of our employees and volunteers on accessibility relates to their specific roles.

Training includes:

• Purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
• Our policies related to the Customer Service Standards
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities.